The Benefits of Outsourcing Salesforce Admin Services for Agile Business Management

Agility is not just a fancy word in today's business world; it is a requirement. Businesses are always on the lookout for new and creative methods to stay flexible, customer-focused, and creative. Salesforce, being a robust CRM, helps businesses improve their decision-making, streamline business processes, and enhance customer engagement. It is one of the main enablers of this agility. However, in order to fully utilize Salesforce, businesses require specialized knowledge and expertise. This is where Salesforce admin services come into the picture. When a business outsources its CRM needs to a remote Salesforce administrator, it can optimize its Salesforce org and free up its internal sources to focus on core business activities.  

Promoting Agility with Salesforce Admin Services 

Here are the important ways in which Salesforce admin services foster an agile business environment:  

• Protection from Admin Turnover 

Hiring the right administrator for your business is just half the job done. You also need to invest in retaining that talent, or else you are wasting your resources and time on onboarding new admins. As the new recruits spend more time onboarding than on the Salesforce platform, you would notice a productivity gap during that ramp-up phase.  

When you hire a Salesforce administrator, you save yourself from these negative effects of turnover. You don’t have to devote time interviewing numerous candidates and enduring the process of trial and error to identify the ideal Salesforce administrator. Rather, the expense of turnover is borne by the outsourced company. These organizations often have processes in place to guarantee a smooth transition from one administrator to another if the current Salesforce administrator on a project decides to leave the firm.

• Reduced Ramp Time to Full Productivity 

It may take a new Salesforce administrator weeks or months to acclimatize to your environment after onboarding. They might be less productive in the beginning as it takes time to comprehend the system architecture, including how all fields and automation are used in practice. Hiring someone who isn't well-versed in your industry would require more time in figuring out industry best practices. 

Outsourcing Salesforce admin services saves you weeks of ramp time. Outsourced firms generally have streamlined processes in place to assist their admins in familiarizing themselves with the Salesforce platform of a new customer. 

Don't forget to check out: Top 6 Qualities of Salesforce Consulting Partners to Look Out For in 2024

• Begin Using Salesforce with Best Practices

The key to Salesforce success lies in how strong your org foundation is, meaning how well your Salesforce instance is set up. Given Salesforce’s robust nature, things might get ugly for inexperienced admins to realize the full potential of the CRM. In many cases, these admins set up the system without taking into consideration the scalability factors.  

When you outsource Salesforce admin services, you set up your organization for success. Even if you believe that your platform was configured correctly, an outsourced company assists you in finding ways to enhance your instance and maintain compliance with the constantly evolving industry standards.

• In-Depth Salesforce Expertise  

Your organization gets a wide range of expertise by outsourcing Salesforce administration. These outsourcing firms are Salesforce experts; they understand how to tailor the platform to meet the specific needs of your company. They work with all kinds of organizations ranging from non-profits to healthcare. Hiring an external organization to manage your Salesforce is always advantageous as the experts can customize industry best practices to meet the requirements of your company.  

• Access to Cost-Effective Expertise 

Hiring an in-house Salesforce administrator is a costly affair. The entire expenditure can be intimidating when factoring in costs for hiring, training, and offering competitive pay. According to Payscale, the average base salary of a Salesforce administrator in the USA is $76,794. Outsourcing Salesforce administration offers businesses access to seasoned professionals at a fraction of the cost of full-time experts.   

Remote Salesforce administrators provide the same level of experience without the overhead of a full-time job. Additionally, outsourcing ensures a more flexible and economical strategy by enabling firms to scale up or down their Salesforce admin services in response to project demands or company expansion.

• Access to the Latest Salesforce Updates and Features 

Salesforce releases three major updates in a year. In addition to that, Dreamforce (Salesforce’s annual event), brings a plethora of announcements and feature enhancements. With AI being the talk of the town, Salesforce has launched Agentforce—an autonomous AI agent. Give it a read here.  

However, it is often difficult to keep track of all updates and enhancements. By leveraging Salesforce delegated administration services, businesses get access to experts who are knowledgeable about the newest Salesforce features, guaranteeing the optimum performance of the platform. A remote Salesforce administrator knows how to implement updates seamlessly, ensure smooth transitions, and utilize tools like Agentforce or Einstein Copilot to promote data-driven decision-making across teams.

•  Agility Through Remote Collaboration 

By outsourcing Salesforce admin services, your business aligns with the trend toward remote work and online collaboration. As businesses shift towards agile business models, a remote Salesforce admin can easily integrate with in-house teams via cloud-based communication platforms like Slack, Microsoft Teams, or Salesforce's Chatter.  

The remote model helps reduce the constraints of the physical workspace and fosters collaboration in real time, promoting faster decision-making and dynamic workflows. Hence, businesses are able to respond quickly to any changes in the market and customer requirements. 

Check out another amazing blog here by Richa: Navigating Complex Implementation Challenges with Salesforce Consulting Partners

Conclusion  

Outsourcing Salesforce admin services has advantages that go beyond financial savings. As you set up your platform using the best practices of experts, you obtain a professional perspective and make way for agile business management. With a reliable business partner like Damco Solutions by your side, your business gets the opportunity to stay flexible, reduce costs, and focus on business growth without compromising the quality of your Salesforce environment.