Activity › Forums › Salesforce® Discussions › How can we create a Time Based Assignment Rule by alternative way?

Tagged: , , ,

  • Salesforce® Discussions

    How can we create a Time Based Assignment Rule by alternative way?

    Posted by Mohit on August 23, 2016 at 3:28 pm

    Hi All,

    How can we create a Time Based Assignment Rule by alternative way?

    We have scenario is that we have to creating a scheduling system that a person would have to work 5 days in a week. I am trying to eliminate case age after the 5th day for the case that was assigned to them on the 6th and 7th day.How can I create a function that will allow me to transfer the assigned cases to the other user on his/her 6th and 7th day?

    Thank you in advance.

    Gourav replied 8 years, 2 months ago 2 Members · 1 Reply
  • 1 Reply

  • Gourav

    Member
    August 26, 2016 at 11:17 am

    Hi Mohit,

    Create one custom formula field and populate the value in formula field based on your requirement.Use this field in assignment rule and fire the assignment rule.

    I think it may be helpful.

Log In to reply.

Popular Salesforce Blogs

Popular Salesforce Videos

Report

Harassment or bullying behavior
Harassment or bullying behavior
Contains mature or sensitive content
Contains misleading or false information
Mobile App Reported Contents
Contains abusive or derogatory content
Contains spam, fake content or potential malware

Block Member?

Please confirm you want to block this member.

You will no longer be able to:

  • See blocked member's posts
  • Mention this member in posts
  • Invite this member to groups
  • Message this member
  • Add this member as a connection

Please note: This action will also remove this member from your connections and send a report to the site admin. Please allow a few minutes for this process to complete.

Report

You have already reported this .