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Supercharge Support Agents with These Lesser-Known Salesforce Service Cloud Features
We are living in a time when customer experience matters the most for a business. A disappointed customer will take no longer a minute to…
DevOps Tools for Use with Salesforce in 2024
Salesforce is a central component of most companies’ business tech stack. If this resonates with you, you might have already started using DevOps tools to…
Sender Authentication Package (SAP) in Marketing Cloud: How to Use It to Improve Brand Awareness
To increase the chances of your emails reaching their intended recipients, they should be authenticated, not just validated. Authentication is serious to Google and other…
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Quick Comparison Guide to CRM Systems: Acumatica VS Salesforce Sales Cloud
When you are about to choose, the best and the most appropriate CRM solution for your business, always consider these 3 given points: customization, integration,…
The Deluge of Data — And What to Do With It
Data is defined as “facts and statistics collected together for reference or analysis,” and it is everywhere. It comes from transactions, industrial equipment, apps, sensors,…
How Artificial Intelligence Helps Sales Teams
AI is built into many different CRM software and platforms including Salesforce. In particular, Salesforce uses its proprietary Einstein AI. It helps companies find unexpected…
