As a salesperson, you want to successfully convert every lead you get but the task is actually a tall order. Based on initial interaction, you change a lead into an opportunity but moving an opportunity…

A customized Salesforce Service Cloud can go a long way in helping you deliver exceptional customer experiences. But what is it is that you can and should customize? Here is a list of eight suggestions to get…

Sixty-nine percent of users say that it is easier to use their Salesforce instance today than it was 12 months ago. But not everyone is convinced. A large number of Salesforce users have yet to migrate to…

Your support reps can spend hours just juggling interfaces if your Service Cloud is in Lightning but Knowledge continues to be in Classic. This switching back and forth reduces the average case resolution rate…

Your online community might be huge—built on Jive, Lithium, Drupal, or Salesforce—or based on a basic software system, such as Ning. Irrespective of the size, you will run into the challenge of migrating to a…

Being a product manager has its perks, but the job also has its challenges. Most of the time goes into product road-mapping and coordinating with multiple teams. As product managers, you might agree that it’s…