Many users of Salesforce Service Cloud are likely aware of the new AI-driven feature, Service Cloud Voice. Despite the rise of digital communication tools, telephone support remains…
Service Cloud Voice (SCV) was released in 2020 to replace and extend the functionality of the Amazon Connect CTI Adapter, which is used to link…
Now you can provide efficient and flexible services with Salesforce's latest Winter ‘23 expanded set of Service Cloud features. Not only that, you can handle…
Eliminate physical contact with customers without compromising important face time. You can use Visual Remote Assistant to provide emergency assistance via video call. As a…
You’re likely using Salesforce’s CRM to manage your communications with leads and customers online—but not all communication occurs through digital methods. If your sales reps…
Salesforce and Amazon Web Services are teaming together to take their cooperation to the next level with: Slack as a digital HQ: Compared with control…
Every year Salesforce release features get bigger and better. This year is nothing short of new exciting features. Salesforce released its Winter ‘22 release features…
1. Service Cloud Supports a Wide Variety of Contact Center Needs Administration Cloud is worked to help contact focuses through omni-channel, self-administration and live interchanges,…
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