In collaboration with community users and partners, Salesforce is introducing a new Nonprofit Cloud! Currently, nonprofit organizations install a variety of nonprofit-related applications on top…
Today's fiercely competitive business environment makes offering outstanding customer service more than simply a choice—it's a requirement. Customers now demand individualized, prompt, and effective service,…
Salesforce is heating up with new features in the Summer '23 update! Sit back and enjoy the sunshine and the bright innovations that will increase…
If you’re reading this, you’ve likely decided to begin using Salesforce for your nonprofit organization. Well, have no fear, because you’ve made a great decision!…
What are Auto-launched Flows? A certain event, such as the creation or updating of a record or the receiving of a platform event, can automatically…
Salesforce is a popular cloud-based Customer Relationship Management (CRM) platform that provides businesses with a variety of tools for managing their customer interactions. The Service…
In a fast-paced world where businesses have an increasing need to improve their efficiency and reduce bottlenecks to keep up with the competitive landscape, automation…
Salesforce being a customer-centric organization deliberately works to enhance its customer’s experiences. That said, Service Cloud is one of the integral offerings of Salesforce that…
Workflow automation is the use of software or other technologies to facilitate and streamline complex business processes. Typically, these processes involve a large number of…
Hardly can any business or organization afford the luxury of “manual” planning and arrangement of business processes. Even small businesses with teams of under a…
Customers always need help. And for an enterprise to find success, it’s important to solve its queries and provide the required support. Email is one…
“Happy customers are your biggest advocates and can become your most successful sales team.” – Lisa Masiello Did you know that 93% of customers are more…
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