Are you getting overworked with duplicate cases? Is your customer support team struggling with user dissatisfaction or high service cost? Are you finding it difficult…
Case Management Case Management means gathering all the client/customer cases into one place and ensuring they go to the right person, for the resolved cases,…
In this era, customers expect service to be as instant and also as easy as their normal conversation. Service Cloud is an easy to use…
In today's digital world, Salesforce Service Cloud is considered to be the world's best solution for effective customer service. Do you know why? The answer…
The Spring ’20 release of Salesforce is coming in mid-February 2020. Here are some of the new features that will make life easier for users,…
A business grows and prospers when its customers are happy and have no reason to complain. The Salesforce Service Cloud Spring ’20 features help your…
Hi There, We have some frequently asked questions related to our AppExchange app called Case Management App. Please have a look below issues if you…
Workflow automation drives service agents’ productivity due to quicker and more effective case resolution, which can’t but lead to better customer service quality and happier…
If you have Used Cases in Salesforce, I am sure you’re aware of the Closed Case layout. This is great, it lets you require the…
Browsing through Salesforce offerings, small businesses may feel as if they were at a huge, noisy, exotic market somewhere in Asia: there’s so much to…
Salesforce offers multiple CRM editions like the Essentials, Professional, Enterprise and Unlimited – each of these Salesforce editions geared towards specific business needs. Designed for small…
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