The foremost challenge that organizations face today is to provide excellent customer service to their customers and partners and include it in their daily processes.…
Innovation is the key to business growth. In order to come up with a successful product, you need to make the most of ideas and…
Sticky notes or the good ol’ suggestion box are great to quickly capture ideas. These methods, however, do not guarantee that great ideas will be…
Salesforce Knowledge management capability provides the ability to solve multiple queries or incidents by providing the knowledge base by using articles. This can be utilized…
Thinking about building a portal for your own customers or dealers? Here’s the inside scoop on some important facts you should understand and know about…
In the digital-first world, things change at the speed of light. New technologies, software, techniques are innovated, upgraded, and updated every day. One must keep…
Business process automation has been one of the most successful investments in recent years. A UiPath survey in collaboration with The Economist Intelligence Unit corroborates this statement.…
How do you communicate with your customers when they’re facing uncertainty? How do you move beyond basic customer transactions and create memorable, human moments? Is…
Over 79% of U.S. consumers perceive their relationship with banks as purely transactional. And banks across the country are striving to change that equation. Technology…
Customer retention is the process of retaining customers and preventing them from switching to some other brand with a similar product or service. It plays…
We all know how much Salesforce products are used worldwide for its features, resources they provide, ease of implementation, and many more reasons. With every…
As businesses continue to move business-critical apps to the demand for services has exponentially risen. Being an undisputed leader in the services segment, this year…
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