Salesforce's B2B Commerce Cloud Summer ’24 release is here, bringing a variety of new features designed to improve customer experience and make business operations more…
Drowning in documents can hinder productivity and innovation. Modernize your document management system and unlock a wave of efficiency.. Buying habits continuously change, and it…
AI is here! Where are you? The success of your business hinges on how effectively your sales representatives manage customer relationships. To achieve this, your…
Customers are the heartbeat of any business. How effectively you onboard them, manage their relationships, and deliver the solutions they need plays a pivotal role…
Many users of Salesforce Service Cloud are likely aware of the new AI-driven feature, Service Cloud Voice. Despite the rise of digital communication tools, telephone…
Have you ever noticed how quickly technology disrupts the way we do things? Remember flipping through spreadsheets to find customer information? Just like that, traditional…
MuleSoft has launched an open beta for AsyncAPI support in its Anypoint Platform to facilitate the adoption of event-driven architectures (EDAs). This feature enables businesses…
Breakthroughs in new-age technologies and changing expectations of digital-savvy customers are the main contributors to the ongoing revolutionary change in the financial services industry. Be…
In today’s competitive business environment, customer relationship management (CRM) platforms have become indispensable tools for organizations looking to enhance customer interactions, streamline processes, and drive…
Gone are those days when WhatsApp was only a messenger for personal chats. The tendency to use messaging applications for business purposes has made Facebook…
Salesforce Service Cloud is one of the platforms in the Salesforce ecosystem designed to optimize customer service and support processes. Service Cloud offers a variety…
From system outages and data breaches to product malfunctions, the way organizations respond can make all the difference in maintaining customer trust, ensuring operational continuity,…
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