Salesforce has expanded its cloud customer relationship management (CRM) software-as-a-service products by adding artificial intelligence (AI) through its Einstein brand, which launched in 2016. Since…
Welcome, and congratulations to you for taking a step toward customer service nirvana with Salesforce Service Cloud! As you may know, Salesforce Service Cloud is…
Communications, process integration, and connectivity get complicated to handle as the firm or corporation grew. When your staff work remotely, keeping in touch with them…
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