Salesforce Sales Cloud and Service Cloud are two powerful tools that can help businesses of all sizes manage their customer interactions and data more effectively.…
Salesforce offers a range of cloud-based software solutions that are designed to help businesses of all sizes manage their customer relationships, sales and marketing efforts,…
Salesforce CTI integration is the process of integrating your Salesforce account with your customer relationship management (CRM) system. This allows you to manage your customer…
It is easy to see why so many contact centre managers are becoming more frustrated. Not only are they forced to reduce costs, but they're…
Now you can provide efficient and flexible services with Salesforce's latest Winter ‘23 expanded set of Service Cloud features. Not only that, you can handle…
What is the top priority for any business today? If you anticipated it as ‘Customer Experience’, you are probably right. Recent research found that nearly…
In today’s digitally-driven and customer-centric world, the traditional methods of extending support have taken a backseat as customers expect new and innovative ways. But, even…
Table of contents: About Salesforce About ServiceNow Why integrate them? Common Salesforce ServiceNow integration use cases How to choose the best integration tool? How to…
Customer connections are critical to your company's success, therefore you must manage them as efficiently as possible. The technology can help you connect with customers…
An exceptional customer experience is crucial to the success of any business as it fosters loyalty, brand advocacy, and helps you increase your customer base.…
Salesforce and Jira are the two most popular business tools that are used to increase business productivity and efficiency. While Salesforce provides a 360-degree view…
Automation is possible in nearly all business processes. In fact, according to Gartner, 89% of general accounting operations and 72% of financial controlling and external…
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