Customer empathy costs nothing, but it means a great deal for every business. In 2020, Salesforce surveyed 15600 customers and revealed that the customers want trust,…
Technology has evolved the way we shop online. Online retailers are optimizing multiple channels to attach with their patrons. Online marketplaces, eCommerce websites, social media,…
A typical B2B buying experience is known to be complex and heavily layered. With a prolonged quoting process and the lack of personalization in billing…
Technology and innovation are changing the way businesses interact with customers. One such innovation is the use of customer relationship management (CRM) tools to help…
Now, the shopping experience is not confined to stores. It has been spread across multiple channels including online, mobile, and over the phone. With shoppers…
COVID-19 has accelerated the shift to eCommerce and it is more evident than in the grocery category. Online grocery buyers have increased nearly 30 percent…
What is Accessibility? In practice, accessibility is intended for users with disabilities. Globally, nearly 300 million people have some form of visual impairment and nearly…
Having a successful company and brand heavily depends upon your company’s performance in the functions of sales and marketing. This involves communicating your company’s brand,…
We all know how much Salesforce products are used worldwide for its features, resources they provide, ease of implementation, and many more reasons. With every…
It is imperative to say that data is driving the business world and helping us make critical decisions as it turns valuable data into actionable…
In the highly connected digital age today, customers are constantly on the lookout for instant solutions for their basic problems. These are spur-of-the-moment attempts of…
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