Your Complete Guide to Salesforce Service Cloud
In this article, we’ll be giving you the 411 on Salesforce's customer service focused platform, Service Cloud. Since sales and service go hand in hand,…
Reasons Why Salesforce Commerce Cloud is Used
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in Salesforce Cloud Platform
As we all are aware, Salesforce has its forte in the CRM industry. The e-commerce industry is said to be one of the industries which…
How the Salesforce1 Mobile App Can Help Businesses
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in Mobile, Salesforce
To understand “how the Salesforce1 mobile app can help the business”, we must first understand the how and the difference between Salesforce and Salesforce1. The…
The Ultimate Guide to Salesforce Implementation in 2021
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in Salesforce Implementation
Technology is growing at a lightning speed. But if we look around, we still use Excel, notepad to scribble information about meetings and customers. Don’t…
Can Salesforce Einstein AI Help in Sales Qualification?
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in AI and ML, Sales, Salesforce Einstein
Sales Qualification is an inevitable process and an important one for all sales teams. If you go to the market, you pick vegetables based on your…
Salesforce Customer 360: A Comprehensive Guide (2021)
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in Salesforce
In today’s business environment, it is important for companies to improve how they interact with their customers. With the introduction of Salesforce Customer 360, you…
Customer Empathy Within Salesforce | Can Artificial Intelligence Help?
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in AI and ML, Salesforce Einstein
Customer empathy costs nothing, but it means a great deal for every business. In 2020, Salesforce surveyed 15600 customers and revealed that the customers want trust,…
What is The History of CRM and How is it Important in Today's Day and Age? | Salesforce
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in Others, Salesforce
Customers are the most important asset to any business no matter what industry you belong to, what your focus is, or what kind of products…
How to Communicate With Customers During Uncertain Times | Salesforce Guide
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in Salesforce
How do you communicate with your customers when they’re facing uncertainty? How do you move beyond basic customer transactions and create memorable, human moments? Is…
Why Should One Use A Salesforce Customer Portal
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in Salesforce, Salesforce Products
Do you know that US companies lose more than $62 billion annually due to poor customer service? So, tell me, what do you think good customer…
Top 10 Forecasted CRM Trends In 2021 | Salesforce
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in Others
Times are changing, which means implementing innovations and new ways of interacting with this simple business tool for CRM software users. What’s going to be…
