Even though the sandbox preview with early access to new features and test configurations of the Summer’22 release was held on May 6-7, the production…
Customer focus and a customer-centric strategy are critical components of building a holistic environment where customer information may converge. By connecting key business areas like…
Salesforce is fantastic. Sure, it has quirks. Yes, some people complain about it…but when you consider its power…an out of the box fully functioning CRM…
How to effectively develop your business – this is a subject that most business managers and owners grapple with within today’s highly competitive environment. The…
Salesforce is changing the face of the B2B financial services industry. Firms seem to be winning by leveraging Salesforce to increase customer engagement, personalize offers…
We are living in a time when customer experience matters the most for a business. A disappointed customer will take no longer a minute to…
In April 2021, Salesforce decided to change its Community Cloud for a more modern service. The need to move over to the digital world has…
An exceptional customer experience is crucial to the success of any business as it fosters loyalty, brand advocacy, and helps you increase your customer base.…
Salesforce Service Cloud – The Most Trusted Customer Service Platform Customer service holds the key to uplifting brand value in today’s fast-paced business world. As…
Energy and utility companies are known to have contingency plans to remain stable in any uncertain situation. And that’s where digitization has helped such companies…
Energy and utility companies are known to have contingency plans to remain stable in any uncertain situation. And that’s where digitization has helped such companies…
For many companies, the border between an excellent or poor customer experience is based on the quality of the field services they offer. Satisfied consumers…
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