Omni-Channel is a Customer Service and console-based Salesforce feature that helps automatically route of different types of work items (such as Leads and Cases) to…
The way a business sells a product/service has changed drastically over the years with the term ‘Customer Relationship’ gaining traction. Gone are the days when…
Salesforce Automation is a process to integrate a set of tools and techniques designed to streamline and automate various aspects of the sales process. It is…
Introduction Have you ever wondered how YouTube knows exactly what video you want to watch? Or perhaps you’ve been humming a tune all day, only…
Introduction Customer experience is the new battleground for online businesses. With so many options and alternatives available to customers, online businesses need to differentiate themselves…
In today's dynamic business landscape, customer relationship management (CRM) plays a pivotal role in the success of any organization. As businesses strive to build lasting…
In today’s fast-paced digital environment, businesses are constantly seeking innovative ways to enhance customer interaction and service. A third-party Salesforce Customer Portal has emerged as…
What is Digital Engagement? Salesforce Digital Engagement is a customer service product that helps companies communicate with customers via messaging apps, webchats, in-app chats, and…
Salesforce Experience Cloud offers a user-friendly solution that is becoming the go-to choice for businesses across different industries aiming to create a standout online presence.…
In the world of Customer Relationship Management (CRM) software, Salesforce, and Microsoft Dynamics are two heavyweights that often find themselves competing for the top spot.…
Salesforce Sales Cloud and Service Cloud are two powerful tools that can help businesses of all sizes manage their customer interactions and data more effectively.…
Today, it's hard to imagine an industry with tougher competition than hospitality. Both small family-owned hotels and big-name international resort chains compete with each other…
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