In the highly connected digital age today, customers are constantly on the lookout for instant solutions for their basic problems. These are spur-of-the-moment attempts of…
To setup the communities, the very first thing you need to do is enable the communities in the org. Once the communities are enabled in…
In the era of Digital Transformation, Customer Experience (CX) is the new battleground, and delivering superior CX has never been more important. In fact, according to…
Small and Medium Businesses (SMB’s) don’t have the financial resources to invest in technology like large enterprises do, yet they encounter all the same challenges…
Salesforce Connections 2018 is just around the corner and we are as excited as you guys are! “The Killers” are coming to rock the event…
In our day and age, where customer centricity holds the key to profitability, organizations that had perfected the art of compartmentalizing systems need to wake…
Salesforce Product: Community Cloud Community Cloud can determine either a portal, a help forum, a support site, HR central, or something else, an online community…
Integration Setup In Salesforce Resellers must perform the following setup steps in Salesforce in order to exchange data Enable the correct employee for use with…
We will complete this integration configuration into two phase. Phase 2 is available in EPISODE - 2. ChannelOnline offers customers the ability to integrate with Salesforce.…
Salesforce is among one of the most powerful and versatile business tools currently available. It can help businesses of all sizes streamline their processes and…
Salesforce Product : Service Cloud The Service Cloud Platform or a customer support platform gives your agents power to deliver service that’s as instant and…
Self-service is the practice of serving oneself, classic example is the Automatic Teller Machines(ATMs) in the banking world, which revolutionized how people withdraw and deposit…
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