Zendesk and Salesforce are two of the most widely-used platforms for storing knowledge bases. While there are multiple benefits of having a knowledge base, it…
The first interaction is the start of a relationship between you and your customers. If it's a digital connection, it allows you and your customers…
Salesforce Knowledge management capability provides the ability to solve multiple queries or incidents by providing the knowledge base by using articles. This can be utilized…
When you’re new to Salesforce, it’s easy to get lost in the lingo. There’s just so much information to digest that it can be overwhelming…
Welcome, and congratulations to you for taking a step toward customer service nirvana with Salesforce Service Cloud! As you may know, Salesforce Service Cloud is…
Pardot Vs Hubspot – An end-to-end comparison of Features, Pricing & Integrations First things first. Whether you opt for Pardot or Hubspot, it’s all about…
Generation Z doesn't like to rely on customer care representatives for assistance. Independence and self-sufficiency are important for them. As a result, self-service has gained…
You have offered two module alternatives when you join up for Salesforce: Sales Cloud or Service Cloud. Generally speaking, users in Service Cloud are focused…
Salesforce is the most popular CRM-based service provider with numerous amazing products. It has the largest market share among CRMs and offers users great quality…
What thought/brand crosses your mind when you think about CRM and portals? For us, it's always Salesforce. Not because they are in the industry for…
Customer Relationship Management (CRM) is synonymous with the brand Salesforce. It’s the first name that pops up whenever there is any chatter about CRM. They…
Do you know that US companies lose more than $62 billion annually due to poor customer service? So, tell me, what do you think good customer…
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