When it comes to practical CRM, nothing can contend with Salesforce. With whooping revenue of $5.38 billion in the 2021 fiscal year, this CRM management…
Generation Z doesn't like to rely on customer care representatives for assistance. Independence and self-sufficiency are important for them. As a result, self-service has gained…
In this article, we’ll be giving you the 411 on Salesforce's customer service focused platform, Service Cloud. Since sales and service go hand in hand,…
Salesforce Service Cloud has myriads of capabilities that enable you to ace your customer service game. But optimizing Service Cloud the right way calls for…
Salesforce is the most popular CRM-based service provider with numerous amazing products. It has the largest market share among CRMs and offers users great quality…
On the world's first all-digital interaction platform, connect all of your outlets. Deliver industry-leading customer service management from the contact center to the field. The…
Salesforce Service Cloud is a robust platform of platforms, apps, and workflows that may assist you in serving your customers. Support Cloud enables your company…
The pandemic has changed how businesses conduct their daily operations. Before the pandemic, the real estate industry was going strong, but its activities slowed down…
Sales Cloud and Service Cloud are two of the most used Salesforce products. Do you know what each of them consists of? Here you can…
Marketing Cloud Connect allows users to view a thumbnail of emails sent from Marketing Cloud in Sales and Services Cloud as part of its default setup, but…
With reports suggesting that worldwide spending on the technologies enabling digital transformation is forecast to reach $2.3 trillion (£1.8 trillion) in 2023, more and more…
Most businesses will agree that it is imperative to go the extra mile to deliver a personalized experience to their customers. But why is personalization…
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