With the rise in popularity of digital ecosystems, communication channels have drastically evolved, and along with it, customer expectations have significantly changed as well. This…
Technology has evolved the way we shop online. Online retailers are optimizing multiple channels to attach with their patrons. Online marketplaces, eCommerce websites, social media,…
What is CRM? CRM stands for Customer Relationship Management. The meaning of CRM has changed a lot over the years. CRM is a term that was initially…
Customers are the most important asset to any business no matter what industry you belong to, what your focus is, or what kind of products…
The gaming business is a cut-throat one. As the world’s highest-grossing entertainment industry, the pressure is always on for developers and publishers to put out…
In this modern era, customers have become more demanding than ever. Especially after the global pandemic, customers were frustrated because of severe financial constraints, which…
Now, the shopping experience is not confined to stores. It has been spread across multiple channels including online, mobile, and over the phone. With shoppers…
Managing customer is a crucial aspect of running a successful business. Salesforce marketing cloud is a customer relationship management tool for marketers. It is helpful in creating…
COVID-19 has accelerated the shift to eCommerce and it is more evident than in the grocery category. Online grocery buyers have increased nearly 30 percent…
How do you communicate with your customers when they’re facing uncertainty? How do you move beyond basic customer transactions and create memorable, human moments? Is…
Times are changing, which means implementing innovations and new ways of interacting with this simple business tool for CRM software users. What’s going to be…
With everything swiftly moving towards digitalization, people are now spending more time than ever on their smartphones. In fact, people have more active lives online…
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