Dianna Perry
IndividualPopular Salesforce Blogs
Salesforce Integration Cloud: Accelerating Customer’s Digital Transformation
The connoisseurs of Salesforce were totally intrigued by the acquisition of Mulesoft for a whopping $6.5B, and the excitement reached its peak with the announcement…
Improving Customer Experience With an Integrated System
The Challenges The client was using two separate systems – Salesforce for customer support services and JIRA Software Cloud to track and release development operations.…
How to Boost Salesforce Lead Generation Strategies Using Ads?
Nowadays, the real battle is in digital space. Businesses are transitioning their assets and strategies to cater to a broader market accessible via the Internet.…
Popular Salesforce Videos
TrailheaDX '18 Opening Keynote - Part 3: Connect Every Experience
Salesforce TrailheaDX ’18 Opening Keynote – Part 1: Create Connected Customer Experiences TrailheaDX ’18 Opening Keynote – Part 2: Salesforce Platform Salesforce TrailheaDX ’18 Opening…
Translation Workbench | Salesforce Tutorial
One of the most common questions new Salesforce admins ask us is how can they translate custom terms when their org is in multiple languges?…
How to Close Complex Deals Fast with Salesforce CPQ+
CPQ Salesforce, or Configure, Price, Quote Software by Salesforce is a sales tool for companies to provide accurate pricing with any given product configuration scenario.…
Popular Salesforce Infographics
Customer Service Words and Acronyms
Savvy service reps know it is important to stay hip with the lingo. If it seems like customers and agents always keep you guessing with…
What to expect with a Salesforce project?
It is important to note that one person can fulfill more than one role (typically in smaller projects) but these roles do need to be…
Customer Service: The Forgotten Marketing Channel
The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will…