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Introduction of Call Center Computer Telephony Integration | Salesforce Guide
In this blog, we are going to discuss call center integration. Computer Telephony Integration with Salesforce. CTI, or Computer Telephony Integration, is the practice of…
Improving Customer Experience With an Integrated System
The Challenges The client was using two separate systems – Salesforce for customer support services and JIRA Software Cloud to track and release development operations.…
Why Salesforce has become #1 CRM?
In 2017, International Data Corporation (IDC) in its latest Worldwide Semiannual Software Tracker named Salesforce the #1 CRM provider. Notably, it’s the fourth time Salesforce…