
Greg Mannon
IndividualPopular Salesforce Blogs

Amazon CTI Adapter and Service Cloud Voice: What’s Your Choice?
Service Cloud Voice (SCV) was released in 2020 to replace and extend the functionality of the Amazon Connect CTI Adapter, which is used to link…

What is the Salesforce Guidance Center in 2023? | The Trailhead Guide
The Guidance Center is a one-stop shop for learning and enablement in the flow of work. Learning is both recommended to users automatically by Salesforce…

4 Types of Salesforce Community Licenses
The foremost challenge that organizations face today is to provide excellent customer service to their customers and partners and include it in their daily processes.…
Popular Salesforce Videos
The Salesforce and Stripe Integration Solution
Salesforce professionals choose us because we’re different. Our intuitive software connects Salesforce with Stripe and is simple to set up and configure and safe and…
Field Level Security In Salesforce
Field-level security is a setting that lets Salesforce admins define user restrictions as to who can access specific org data. The setting lets the admin…
How Salesforce Industries can Help Organizations to Save Millions?
Salesforce Industries i.e Vlocity empowers businesses with powerful platforms to boost collaboration and makes it easy to deliver great customer experiences. It provides tailored solutions…
Popular Salesforce Infographics

The Salesforce Lightning Platform for Employee Engagement: Key Findings
Salesforce provides a system of engagement across the entire employee lifecycle that enables organizations to connect multiple back-end systems of record with one system of…

Customer Service: The Forgotten Marketing Channel
The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will…

Salesforce Admin Certification Path
The Salesforce Certified Administrator program is designed for individuals who have experience as a Salesforce administrator. The program encompasses the breadth of applications, the features…