Heather Black
IndividualPopular Salesforce Videos
Data Access for Apex, Visualforce, and Lightning
Apex is a development platform for building software as a service (SaaS) applications on top of Salesforce.com's customer relationship management (CRM) functionality. Apex allows developers…
What is Salesforce | Salesforce CRM Tutorial For Beginners | Salesforce Training
This Salesforce Training Video will help you understand what is a CRM ( Customer Relationship Management ), why we need Salesforce CRM and how some…
Spring '21 Release - Time-dependent Action in Salesforce Flows
If you’re familiar with scheduled actions in Process Builder or time-dependent actions in workflow rules, know that scheduled paths on record-triggered flows can accomplish the…
Popular Salesforce Infographics
Sales trends and performance: ANZ versus global
Technology is pushing customer expectations to all-time highs and sales organisations into uncharted territory. Organisations worldwide are coping differently as sales trends change operations. Sales…
Salesforce Developer Career Path
Embarking along your journey of becoming a Salesforce Technical Extraordinaire is a wise move, as programming in Apex and Visualforce is one of the hottest,…
4 Reasons To Offer An Exceptional Customer Service
When it comes to customer service, our friends at Salesforce have a few tips and tricks up their sleeve. We were thrilled to help them…