Benefits of Using WhatsApp For Better Customer Engagement

Fexle Services Nov 1, 2021
3,756  Views

WhatsApp makes businesses more interactive and reliable. Customers can directly connect with a company, clear their doubts, and leverage a connected experience.

  • 5 million business users are actively connecting with customers via WhatsApp
  • 80% of businesses believe that WhatsApp has helped them in business growth
  • 84% of Small and Medium businesses agreed that WhatsApp has helped them build strong communication with clients.

Best 5 Ways to Improve Conversations with Customers By Using WhatsApp

  • Faster Follow Up – WhatsApp enables your service agents to rapidly revert to customers’ queries. It will shorten waiting time and improve the customer experience.
  • Rapid Case Resolution – Whenever a customer sends a message via WhatsApp, you or a service agent can resolve the case by leveraging an AI-powered bot.
  • Updates & Notification – Through WhatsApp Salesforce integration, you can send on-time notifications to your clients. It will enable lead nurturing, improve conversion, and deliver personalized support.
  • Improved Services – The Artificial Intelligence enabled bots will help you connect with your customers. It increases automation in the process and accelerates customer experience.
  • Multi-Channel Services – Salesforce help businesses scale their service on clients’ preferred digital channel. It will be convenient for customers and boost productivity.
Benefits of Using WhatsApp For Better Customer Engagement
Categories: Salesforce CRM
Tagged: Artificial Intelligence, Salesforce, Salesforce Integration, Salesforce Infographics, Customer Experience, Automation, Infographics, Lead Nurturing, Businesses, Business Growth, Customers, Company, WhatsApp, Customer Engagement, Connected Experience, Business Users, Build Strong Communication, Small and Medium Bbusiness, Improve Conversations, Service Agents, Customer Queries, AI-powered Bot, Improve Conversion, clients, Improved Services, Bots, Digital Channel, Multi-Channel Services, Boost Productivity

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