Welcome to the Internet of Customers | Salesforce Infographic

You’ve heard this age-old adage a thousand times: “The customer is always right.” Today more than ever, the customer has countless technologies and practices in their grasp to connect with companies, their products and services, so communicating with them is imperative – and entirely possible. Customers may be right, but how can companies engage them in the right way?
For more findings from the study, see the Internet of Customers infographic below, also from Salesforce.com