James Backword
MemberPopular Salesforce Videos
Salesforce Customer 360 for B2C Solutions
Video
in Salesforce Stories
Learn about Slalom's approach to creating integrated customer-focused experiences spanning B2C Commerce, Marketing Cloud, Service Cloud, Experience Cloud, and beyond. Watch this video by Salesforce…
Salesforce - How Small Businesses Offer Great Customer Service
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in Others, Salesforce Stories, Sales
Small businesses are more than capable of offering great customer service, even without having a big call center or multiple service agents on hand. For…
Case Escalation In Salesforce | Salesforce Development Tutorial
Video
in Salesforce Training
Case Escalation in Salesforce. This video will cover the following points - 1. Case escalation Get a brief introduction about case escalation. 2. Configuration Take…
