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What is Einstein GPT? World's First Generative AI for CRM
Introduction Meet Salesforce's Einstein GPT, a new addition to the ever-expanding array of chatbots with AI capabilities. The service stands out slightly from the competition…
Salesforce Admin vs. Salesforce Developer, Which One Does Your Business Need?
If you want to enjoy the great benefits that Salesforce offers to your organization’s external and internal customers, please pay close attention. The process requires…
MailChimp Salesforce Integration - All You Need to Know
ChimpConnect deals with Salesforce Integration with Mailchimp. It is acting as a bridge between Salesforce and Mailchimp. With the help of this Application, Users can…
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Introduction to Asynchronous Apex In Salesforce
Here is the first video on Asynchronous Apex where you get a bit idea of why to use and why there is a need for…
5 Steps to Faster Case Resolution | Salesforce Support
When it comes to filling out a Salesforce case from, the description field and attached files are key to fast routing and resolution. Here are…
How Salesforce Industries can be Used on Top of Salesforce?
Salesforce Industries offers pre-built solutions on the Salesforce platform that solve the needs of particular industries. Vlocity takes these common requirements and packages them into…
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CUSTOMER SERVICE TIPS: 4 SECRETS TO OFFERING EXCEPTIONAL CUSTOMER SERVICE
When it comes to customer service, our friends at Salesforce have a few tips and tricks up their sleeve. We were thrilled to help them illustrate four…
How Salesforce is Beneficial For Your Business
There is a saying frequently heard many times which is “ Customer is a King”. So, a business needs to do everything to satisfy the…
Customer Service Words and Acronyms
Savvy service reps know it is important to stay hip with the lingo. If it seems like customers and agents always keep you guessing with…