Salesforce Business Analyst - Job #131813

Company Description
We are a California-based business and IT consulting firm founded in 2013. Our head office is in Dublin, CA, and our Global Delivery Centre is in Noida, India. Over the last eleven years, we have managed over a thousand solution engagements where we helped our clients transform their businesses through better analytics, organizational process changes, and cloud CRM solutions. We have worked with companies of all sizes and types, including Start-Ups, Fortune 100, and government agencies. Over 80% of our business comes from our existing customers. We provide business and technology solutions using big data and cloud technologies, including Salesforce.com, Microsoft Dynamics, Marketo, and other platforms. Our business solutions include business modeling/business architecture and business analytics services for sales, marketing, human resources, and customer service areas. We provide implementation services for cloud CRMs (Salesforce.com and Microsoft Dynamics) and development services for Force.com and .Net platforms. We also set up business intelligence solutions for traditional and big data technologies. We use the distributed agile delivery model for our development and configuration projects. Our U.S. Team executes product discovery, business, and technical architecture, user experience design, and project management. Our Offshore Team focuses on the development, testing, and configuration.

Experience Required
7 - 12 Years

Roles & Responsibilities

• Collaborate with stakeholders to gather, analyze, and document business requirements for projects.
• Excellent knowledge of and demonstrated expertise with Sales Cloud, Service Cloud, Experience Cloud, CPQ, and Knowledge of Industry Cloud (is a plus).
• Salesforce implementation experience across the whole Software Development Lifecycle (SDLC)
• Collaborate with cross-functional teams to build sustainable applications.
• Evaluate current business processes, identify areas for improvement, and recommend solutions to enhance efficiency and effectiveness.
• Work with the team to work on Active RFPs and initial meetings with customers.
• Analyze relevant industry data to identify trends, opportunities, and areas for improvement.
• Work with the development team to design and implement technology solutions that meet business needs.
• Create detailed business requirement documents (BRDs), functional requirement documents (FRDs), and user stories.
• Act as a liaison between business units, technology teams, and external vendors to ensure clear communication and alignment of goals.
• Assist in the planning, execution, and management of travel-related projects, ensuring they were delivered on time and within scope.
• Develop test plans, conduct testing, and validate the functionality of implemented solutions to ensure they meet business requirements.
• Provide training and support to end-users and ensure a smooth transition to new systems or processes.

Tagged: agile, BRD, business analysis, DFD, requirement gathering, Salesforce, SRS, user stories