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Salesforce Service Cloud Telephony
Natterbox CTI and Telephony inside Salesforce ServiceCloud. Transform your telephony experience and empower your agents with fast and personalised support.
Salesforce Macros - All You Need To Know!
Macros in Salesforce allows you to perform repetitive actions in Service Cloud for the records of Account, Contact, Case, and Lead (Supported for Feed based…
Understanding Leads, Accounts, Contact, Opportunities, Products, Pricebooks objects in Sales Cloud
In this video, I have explained how Salesforce SalesCloud can boost your companies productivity. Some Important object of Sales Cloud : 1. Campaign 2. Lead…
Popular Salesforce Infographics
6 Types of Relationships in Salesforce
A relationship in Salesforce is a 2-way association between 2 objects. Using relationships we can link objects with each other and we can make connections…
The Deluge of Data — And What to Do With It
Data is defined as “facts and statistics collected together for reference or analysis,” and it is everywhere. It comes from transactions, industrial equipment, apps, sensors,…
The Salesforce Lightning Platform for Employee Engagement: Key Findings
Salesforce provides a system of engagement across the entire employee lifecycle that enables organizations to connect multiple back-end systems of record with one system of…
