Test your Salesforce Service Cloud knowledge with our latest quiz! This quiz contains 10 easy to medium-level difficulty questions, covering topics such as case management, service console, and omnichannel support, each with 4 choices and one correct answer. Bring out the geek in you! Participate now to see how well you know the Salesforce Service Cloud!
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Question 1 of 10
1. Question
What is Salesforce Service Cloud?
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Question 2 of 10
2. Question
What is the Salesforce Knowledge feature in Service Cloud?
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Question 3 of 10
3. Question
What is the main feature of Salesforce Service Cloud?
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Question 4 of 10
4. Question
Which channel is not supported by Salesforce Service Cloud for customer support?
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Question 5 of 10
5. Question
Which feature in Service Cloud allows agents to respond to customer inquiries via chat?
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Question 6 of 10
6. Question
What is Omni-Channel in Service Cloud?
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Question 7 of 10
7. Question
What is the purpose of Salesforce Field Service Lightning in Service Cloud?
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Question 8 of 10
8. Question
Which feature in Service Cloud allows agents to quickly create cases from incoming emails?
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Question 9 of 10
9. Question
Which feature in Service Cloud allows customers to solve their own problems?
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Question 10 of 10
10. Question
Which feature in Service Cloud allows agents to receive and respond to customer inquiries via email?
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