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    Poor code coverage for Salesforce Apex inbound email services test class.

    Posted by Shashank on December 4, 2018 at 2:21 pm

    Our requirement is to process incoming email from a particular email address and create a case. My class is working fine but the test class is very poor with a code coverage of just 10%. Can any one please help me. I have no trouble processing the emails but unable to succeed in the test class. Thank you!

    Below is the typical template from our customer. I've to parse the email body and create case.

                                                           

                                                              Service Call Notification
                                                                Test Facility Services
    Assignment Information:
    Call/Action #                         1001
    Call/Action Type/Status    Repair Service/SITE VISIT FIELD REPAIR/Received
    Service Center                       021 - Central KMA / 100-143-4601
    Attention                                TEST CORP
    Customer Details:
    Location                                 Test Store 990
    Street Address                       1111 Test Lane; Ft. Wayne, AA 11111
    Point of Contact                    Manager
    Billing Address                      5960 Castleway W Drive;Indianapolis,IN 46250
    Billing Phone                         111-223-4601
    Service Call Details:
    Severity                                   HIGH
    Service                                    Test service
    Product                                   PREP EQUIPMENT
    EquipNo: N/A
    SerialNo: N/A
    AssetNo: N/A
    Symptom

    Notes                                      Product is not working and needs assistance.
    Service Requirements:
    Service Window                   No Service window define
    Start Date/Time                   26 JUL 2018 16:07
    Respond By                           N/A
    Complete By                          28 JUL 2018 16:07

    Special Instructions:
    Please open the attached Acknowledge.html attachment and accept the service call with an ETA or reject with the appropriate reason.

    • This discussion was modified 5 years, 11 months ago by  Shashank.
    • This discussion was modified 5 years, 9 months ago by  Forcetalks.
    • This discussion was modified 5 years, 9 months ago by  Forcetalks.
    Shashank replied 5 years, 11 months ago 1 Member · 2 Replies
  • 2 Replies

  • Shashank

    Member
    December 4, 2018 at 2:22 pm

    APEX CLASS:

    *** Apex Email services class***

    global Class EtoCkroger implements Messaging.InboundEmailHandler {

    // Instantiate variables that we will need for handling this email

    String location;
    String problem;
    Integer locationIdx;
    Integer problemIdx;
    String locationFinal;
    String needFinal;
    String serviceFinal;
    String tradeFinal;
    String InboxFinal;
    String initiatorFinal;
    String TimeFinal;
    String poFinal;
    String phoneFinal;
    String warrantyFinal;
    String descriptionFinal;
    String orderFinal;
    String criticalFinal;
    String productFinal;
    String problemFinal;
    String machineFinal;
    String krogerFinal;
    String siteFinal;
    global Messaging.InboundEmailResult handleInboundEmail
    (Messaging.InboundEmail email, Messaging.InboundEnvelope envelope){
    Messaging.InboundEmailResult result = new Messaging.InboundEmailResult();
    if (email.fromaddress =='[email protected]') //// Kroger locations
    {

    String[] bodySplitted = email.PlainTextBody.split('n');

    krogerFinal = email.subject.substringAfter(')').normalizespace();
    poFinal = email.plainTextBody.substringBetween('Call/Action #' , 'Call/Action Type/Status').remove('*').remove('(Include this # on Invoice)').normalizespace();
    initiatorFinal = email.plainTextBody.substringBetween('Point of Contact', 'Billing Address').remove('*').normalizespace();
    tradeFinal = email.plainTextBody.substringBetween('Symptom' , 'Notes').remove('*').normalizespace();
    problemFinal = email.plainTextBody.substringBetween('Notes' , 'Service Window').remove('*').remove('Service Requirements:').normalizespace();
    criticalFinal = email.plainTextBody.substringBetween('Severity' , 'Service').remove('*').normalizespace();
    productFinal = email.plainTextBody.substringBetween('Product' , 'Symptom').remove('*').trim();
    orderFinal = email.plainTextBody.substringBetween('Service Window' , 'Start Date/Time').remove('*').normalizespace();
    inboxFinal = email.plainTextBody.substringBetween('Start Date/Time' , 'Respond By').remove('*').normalizespace();
    timeFinal = email.plainTextBody.substringBetween('Respond By' , 'Complete By').remove('*').normalizespace();
    needFinal = email.plainTextBody.substringBetween('Complete By' , 'Please open').remove('*').remove('Special Instructions:').remove('-').normalizespace();
    descriptionfinal = 'Product: ' + productFinal + 'n' + 'Service Window: ' + orderFinal + 'n' + 'Start Date/Time: ' + inboxFinal + 'n' + 'Respond By: ' + timeFinal + 'n' + 'Complete By: ' + needFinal;

    Map<ID,Schema.RecordTypeInfo> rt_Map = Case.sObjectType.getDescribe().getRecordTypeInfosById();
    Id RecordTypeIdCase = Schema.SObjectType.Case.getRecordTypeInfosByName().get('Service - Managed Service Case').getRecordTypeId();
    Id rtId = RecordTypeIdCase;

    system.debug('productFinal: ' +productFinal);
    system.debug('tradeFinal: ' +tradeFinal);
    system.debug('poFinal: ' +poFinal);
    system.debug('orderFinal: ' +orderFinal);
    system.debug('krogerFinal: ' +krogerFinal);
    system.debug('problemFinal: ' +problemFinal);
    system.debug('initiatorFinal: ' +initiatorFinal);
    system.debug('descriptionfinal: ' +descriptionfinal);
    if (krogerFinal != NULL) {
    SVMXC__Site__c [] locArray = [Select Id, Name, SVMXC__Site_Phone__c, SVMXC__Account__r.Id from SVMXC__Site__c where NTT_Legacy_Location_ID__c = :krogerFinal];
    try{

    case c= new case();
    c.subject= 'BUNNSERVE REQUEST';
    c.Case_Type__c= 'Service Request';
    c.Origin='Email';
    c.Status='new';
    c.AccountId = locArray[0].SVMXC__Account__r.Id;
    c.SVMXC__Site__c = locArray[0].Id;
    c.RecordTypeId = rtId;
    c.Description= 'Symptom: ' + tradeFinal + 'n' + 'Notes: ' + problemFinal + 'n' + 'Severity: ' + criticalFinal + + 'n' + descriptionfinal;
    c.KA_PO__c= poFinal;
    c.Location_Contact_Name__c = InitiatorFinal;
    c.BSP_Location_Contact_Phone__c = locArray[0].SVMXC__Site_Phone__c;
    c.OwnerId = '00G0x000000K0J3';

    insert c;
    }
    catch(System.dmlException e)
    {System.debug('Error: Unable to create new Case: ' + e);
    }

    }
    else if (krogerFinal == null){
    System.debug('No location was found');
    }

    }
    return result;

    } // Close handleInboundEmail ()
    }

  • Shashank

    Member
    December 4, 2018 at 2:22 pm

    TEST CLASS:

    @istest
    public class TestEtoCKroger {
    static testMethod void TestEtoCKroger () {

    // create a new email and envelope object
    Messaging.InboundEmail email = new Messaging.InboundEmail() ;
    Messaging.InboundEnvelope env = new Messaging.InboundEnvelope();

    Map<ID,Schema.RecordTypeInfo> rt_Map = Case.sObjectType.getDescribe().getRecordTypeInfosById();
    Id RecordTypeIdCase = Schema.SObjectType.Case.getRecordTypeInfosByName().get('Service - Managed Service Case').getRecordTypeId();
    Id rtId = RecordTypeIdCase;

    Account acc = new Account();
    acc.Name = 'Test Account';
    acc.BillingStreet = '123 St.';
    acc.BillingCity = 'Springfield';
    acc.BillingState = 'IL';
    acc.BillingPostalCode = '62704';
    insert acc;

    SVMXC__Site__c loc = new SVMXC__Site__c();
    loc.Name = 'Sample Test';
    loc.NTT_Metro_Remote__c = 'Zone A';
    loc.SVMXC__Street__c = '123 E Main St.';
    loc.SVMXC__City__c = 'Springfield';
    loc.SVMXC__State__c = 'ILLINOIS';
    loc.SVMXC__Zip__c = '62511';
    loc.SVMXC__Country__c = 'United States';
    loc.NTT_Legacy_Location_ID__c = 'Sample Test';
    loc.SVMXC__Account__c = acc.Id;
    loc.BSP_Location_Contact_Phone__c = '111 222 1343';
    insert loc;
    Case cse = new CASE(
    Subject = 'Test Subject',
    Description = 'Test description',
    Origin = 'Email',
    SVMXC__Site__c = loc.Id,
    Status = 'New',
    recordtypeid = rtId,
    accountid= acc.Id,
    KA_PO__c = '1001',
    BSP_Location_Contact_Phone__c = '111 222 3443',
    Case_Type__c = 'Service Request',
    Location_Contact_Name__c = 'Test Man'

    );
    insert cse;
    // setup the data for the email
    email.subject = 'Kroger Service Call Notification 10935174/1 (HIGH) Sample Test';
    env.fromAddress = '[email protected]';
    email.plainTextBody = 'email body for testing';

    EtoCKroger TestEtoCKroger=new EtoCKroger ();
    TestEtoCKroger.handleInboundEmail(email, env);
    Messaging.InboundEmailResult result = TestEtoCKroger.handleInboundEmail(email, env);
    System.assertEquals( result.success , true);

    Case[] c = [select id, SVMXC__site__r.id, SVMXC__Site__c, recordtypeid, KA_PO__c, Location_Contact_Name__c, description, BSP_Location_Contact_Phone__c, subject, Case_Type__c, Origin, Status, Account.Name, account.id from Case where SVMXC__Site__c = :loc.Id limit 1];
    system.debug('TestEtoCKroger: [' + TestEtoCKroger + ']' );

    if(c.size() > 0)

    System.assertEquals(c[0].SVMXC__Site__c, loc.Id);
    System.assertEquals(c[0].account.Id, acc.Id);
    System.assertEquals(c[0].recordtypeId, 'rtId');
    System.assertEquals(c[0].KA_PO__c, '1001');
    System.assertEquals(c[0].Location_Contact_Name__c, 'Test Man');
    System.assertEquals(c[0].BSP_Location_Contact_Phone__c, '111 222 3443');
    System.assertEquals(c[0].subject, 'Test Subject');
    System.assertEquals(c[0].Case_Type__c, 'Service Request');
    System.assertEquals(c[0].Origin, 'Email');
    System.assertEquals(c[0].Status, 'New');
    System.assertEquals(c[0].description, 'Test description');
    update c;

    }

    }

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