Poor code coverage for Salesforce Apex inbound email services test class.

Tagged: Email Service, Salesforce Apex, Test Class

Salesforce® Discussions

Poor code coverage for Salesforce Apex inbound email services test class.

Posted by Shashank on December 4, 2018 at 2:21 pm
Our requirement is to process incoming email from a particular email address and create a case. My class is working fine but the test class is very poor with a code coverage of just 10%. Can any one please help me. I have no trouble processing the emails but unable to succeed in the test class. Thank you!

Below is the typical template from our customer. I've to parse the email body and create case.

Service Call Notification
Test Facility Services
Assignment Information:
Call/Action # 1001
Call/Action Type/Status Repair Service/SITE VISIT FIELD REPAIR/Received
Service Center 021 - Central KMA / 100-143-4601
Attention TEST CORP
Customer Details:
Location Test Store 990
Street Address 1111 Test Lane; Ft. Wayne, AA 11111
Point of Contact Manager
Billing Address 5960 Castleway W Drive;Indianapolis,IN 46250
Billing Phone 111-223-4601
Service Call Details:
Severity HIGH
Service Test service
Product PREP EQUIPMENT
EquipNo: N/A
SerialNo: N/A
AssetNo: N/A
Symptom

Notes Product is not working and needs assistance.
Service Requirements:
Service Window No Service window define
Start Date/Time 26 JUL 2018 16:07
Respond By N/A
Complete By 28 JUL 2018 16:07

Special Instructions:
Please open the attached Acknowledge.html attachment and accept the service call with an ETA or reject with the appropriate reason.
- This discussion was modified 5 years, 11 months ago by Shashank.
- This discussion was modified 5 years, 9 months ago by Forcetalks.
- This discussion was modified 5 years, 9 months ago by Forcetalks.
Shashank replied 5 years, 11 months ago 1 Member · 2 Replies
2 Replies

Shashank

Member
December 4, 2018 at 2:22 pm

APEX CLASS:

*** Apex Email services class***

global Class EtoCkroger implements Messaging.InboundEmailHandler {

// Instantiate variables that we will need for handling this email

String location;
String problem;
Integer locationIdx;
Integer problemIdx;
String locationFinal;
String needFinal;
String serviceFinal;
String tradeFinal;
String InboxFinal;
String initiatorFinal;
String TimeFinal;
String poFinal;
String phoneFinal;
String warrantyFinal;
String descriptionFinal;
String orderFinal;
String criticalFinal;
String productFinal;
String problemFinal;
String machineFinal;
String krogerFinal;
String siteFinal;
global Messaging.InboundEmailResult handleInboundEmail
(Messaging.InboundEmail email, Messaging.InboundEnvelope envelope){
Messaging.InboundEmailResult result = new Messaging.InboundEmailResult();
if (email.fromaddress =='[email protected]') //// Kroger locations
{

String[] bodySplitted = email.PlainTextBody.split('n');

krogerFinal = email.subject.substringAfter(')').normalizespace();
poFinal = email.plainTextBody.substringBetween('Call/Action #' , 'Call/Action Type/Status').remove('*').remove('(Include this # on Invoice)').normalizespace();
initiatorFinal = email.plainTextBody.substringBetween('Point of Contact', 'Billing Address').remove('*').normalizespace();
tradeFinal = email.plainTextBody.substringBetween('Symptom' , 'Notes').remove('*').normalizespace();
problemFinal = email.plainTextBody.substringBetween('Notes' , 'Service Window').remove('*').remove('Service Requirements:').normalizespace();
criticalFinal = email.plainTextBody.substringBetween('Severity' , 'Service').remove('*').normalizespace();
productFinal = email.plainTextBody.substringBetween('Product' , 'Symptom').remove('*').trim();
orderFinal = email.plainTextBody.substringBetween('Service Window' , 'Start Date/Time').remove('*').normalizespace();
inboxFinal = email.plainTextBody.substringBetween('Start Date/Time' , 'Respond By').remove('*').normalizespace();
timeFinal = email.plainTextBody.substringBetween('Respond By' , 'Complete By').remove('*').normalizespace();
needFinal = email.plainTextBody.substringBetween('Complete By' , 'Please open').remove('*').remove('Special Instructions:').remove('-').normalizespace();
descriptionfinal = 'Product: ' + productFinal + 'n' + 'Service Window: ' + orderFinal + 'n' + 'Start Date/Time: ' + inboxFinal + 'n' + 'Respond By: ' + timeFinal + 'n' + 'Complete By: ' + needFinal;

Map<ID,Schema.RecordTypeInfo> rt_Map = Case.sObjectType.getDescribe().getRecordTypeInfosById();
Id RecordTypeIdCase = Schema.SObjectType.Case.getRecordTypeInfosByName().get('Service - Managed Service Case').getRecordTypeId();
Id rtId = RecordTypeIdCase;

system.debug('productFinal: ' +productFinal);
system.debug('tradeFinal: ' +tradeFinal);
system.debug('poFinal: ' +poFinal);
system.debug('orderFinal: ' +orderFinal);
system.debug('krogerFinal: ' +krogerFinal);
system.debug('problemFinal: ' +problemFinal);
system.debug('initiatorFinal: ' +initiatorFinal);
system.debug('descriptionfinal: ' +descriptionfinal);
if (krogerFinal != NULL) {
SVMXC__Site__c [] locArray = [Select Id, Name, SVMXC__Site_Phone__c, SVMXC__Account__r.Id from SVMXC__Site__c where NTT_Legacy_Location_ID__c = :krogerFinal];
try{

case c= new case();
c.subject= 'BUNNSERVE REQUEST';
c.Case_Type__c= 'Service Request';
c.Origin='Email';
c.Status='new';
c.AccountId = locArray[0].SVMXC__Account__r.Id;
c.SVMXC__Site__c = locArray[0].Id;
c.RecordTypeId = rtId;
c.Description= 'Symptom: ' + tradeFinal + 'n' + 'Notes: ' + problemFinal + 'n' + 'Severity: ' + criticalFinal + + 'n' + descriptionfinal;
c.KA_PO__c= poFinal;
c.Location_Contact_Name__c = InitiatorFinal;
c.BSP_Location_Contact_Phone__c = locArray[0].SVMXC__Site_Phone__c;
c.OwnerId = '00G0x000000K0J3';

insert c;
}
catch(System.dmlException e)
{System.debug('Error: Unable to create new Case: ' + e);
}

}
else if (krogerFinal == null){
System.debug('No location was found');
}

}
return result;

} // Close handleInboundEmail ()
}
Shashank

Member
December 4, 2018 at 2:22 pm

TEST CLASS:

@istest
public class TestEtoCKroger {
static testMethod void TestEtoCKroger () {

// create a new email and envelope object
Messaging.InboundEmail email = new Messaging.InboundEmail() ;
Messaging.InboundEnvelope env = new Messaging.InboundEnvelope();

Map<ID,Schema.RecordTypeInfo> rt_Map = Case.sObjectType.getDescribe().getRecordTypeInfosById();
Id RecordTypeIdCase = Schema.SObjectType.Case.getRecordTypeInfosByName().get('Service - Managed Service Case').getRecordTypeId();
Id rtId = RecordTypeIdCase;

Account acc = new Account();
acc.Name = 'Test Account';
acc.BillingStreet = '123 St.';
acc.BillingCity = 'Springfield';
acc.BillingState = 'IL';
acc.BillingPostalCode = '62704';
insert acc;

SVMXC__Site__c loc = new SVMXC__Site__c();
loc.Name = 'Sample Test';
loc.NTT_Metro_Remote__c = 'Zone A';
loc.SVMXC__Street__c = '123 E Main St.';
loc.SVMXC__City__c = 'Springfield';
loc.SVMXC__State__c = 'ILLINOIS';
loc.SVMXC__Zip__c = '62511';
loc.SVMXC__Country__c = 'United States';
loc.NTT_Legacy_Location_ID__c = 'Sample Test';
loc.SVMXC__Account__c = acc.Id;
loc.BSP_Location_Contact_Phone__c = '111 222 1343';
insert loc;
Case cse = new CASE(
Subject = 'Test Subject',
Description = 'Test description',
Origin = 'Email',
SVMXC__Site__c = loc.Id,
Status = 'New',
recordtypeid = rtId,
accountid= acc.Id,
KA_PO__c = '1001',
BSP_Location_Contact_Phone__c = '111 222 3443',
Case_Type__c = 'Service Request',
Location_Contact_Name__c = 'Test Man'

);
insert cse;
// setup the data for the email
email.subject = 'Kroger Service Call Notification 10935174/1 (HIGH) Sample Test';
env.fromAddress = '[email protected]';
email.plainTextBody = 'email body for testing';

EtoCKroger TestEtoCKroger=new EtoCKroger ();
TestEtoCKroger.handleInboundEmail(email, env);
Messaging.InboundEmailResult result = TestEtoCKroger.handleInboundEmail(email, env);
System.assertEquals( result.success , true);

Case[] c = [select id, SVMXC__site__r.id, SVMXC__Site__c, recordtypeid, KA_PO__c, Location_Contact_Name__c, description, BSP_Location_Contact_Phone__c, subject, Case_Type__c, Origin, Status, Account.Name, account.id from Case where SVMXC__Site__c = :loc.Id limit 1];
system.debug('TestEtoCKroger: [' + TestEtoCKroger + ']' );

if(c.size() > 0)

System.assertEquals(c[0].SVMXC__Site__c, loc.Id);
System.assertEquals(c[0].account.Id, acc.Id);
System.assertEquals(c[0].recordtypeId, 'rtId');
System.assertEquals(c[0].KA_PO__c, '1001');
System.assertEquals(c[0].Location_Contact_Name__c, 'Test Man');
System.assertEquals(c[0].BSP_Location_Contact_Phone__c, '111 222 3443');
System.assertEquals(c[0].subject, 'Test Subject');
System.assertEquals(c[0].Case_Type__c, 'Service Request');
System.assertEquals(c[0].Origin, 'Email');
System.assertEquals(c[0].Status, 'New');
System.assertEquals(c[0].description, 'Test description');
update c;

}

}

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