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    Email Alerts Not Log In Email Related list of Case

    Posted by Nitish on April 30, 2016 at 5:27 pm

    Scenario: Whenever the case is created one workflow will fire and it will sent an email alert to the contact email of case. This is sending email to contact email as per designed but it is not logging in Email related list of case.

    Any reason why it is not logging in email related list.

    Email template contains "case thread Id" of case in subject and body as well, but it is still not logging in the case email related list.

    Is this the functionality salesforce missed or we can get the log in email related list?

    Any thoughts?.

    Thanks.

    Gourav replied 8 years, 6 months ago 2 Members · 1 Reply
  • 1 Reply

  • Gourav

    Member
    June 10, 2016 at 1:34 pm

    This is currently missing functionality from salesforce. there is currently an idea on the success.salesforce.com site for this - Salesforce Success

    The work around that we use here is to make sure you CC in your email to case email to get a copy into salesforce.

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