Activity › Forums › Salesforce® Discussions › How Can I Integrate Twitter with Salesforce?

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  • Manpreet

    Member
    May 22, 2017 at 5:45 am

    Hi Abhay,

    There is an appexchange package provided by Salesforce that allows you to to track tweets, create cases, contacts and leads in Salesforce. it also tracks facebook posts and comments.

    You can deploy tweets from Salesforce as well.

    The package can be installed from here (you'll need to be an Admin): https://appexchange.salesforce.com/listingDetail?listingId=a0N30000003HpEQEA0

    There are third party services that integrate into Salesforce such as Radian6 (recently acquired by Salesforce) and other vendors that provide more robust capabilities, but the above should get you started on the key items of engaing, tracking and identifying your audience through twitter.

    Apart from that if you want to integrate it by writing your own code , then you need to use their REST API's.Reach out here.You can also refer to this example code.

    Thanks.

  • Abhay

    Member
    July 10, 2017 at 12:01 pm

    Thanks a lot @manpreet2050, It really helps.

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