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How can we create a Time Based Assignment Rule by alternative way?
Hi All,
How can we create a Time Based Assignment Rule by alternative way?
We have scenario is that we have to creating a scheduling system that a person would have to work 5 days in a week. I am trying to eliminate case age after the 5th day for the case that was assigned to them on the 6th and 7th day.How can I create a function that will allow me to transfer the assigned cases to the other user on his/her 6th and 7th day?
Thank you in advance.
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1 Reply
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Hi Mohit,
Create one custom formula field and populate the value in formula field based on your requirement.Use this field in assignment rule and fire the assignment rule.
I think it may be helpful.
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