-
How can we start preparing for Salesforce Service Cloud Certification?
Want to prepare for Service Cloud Certification. I have worked on Service cloud on following topics:
- Case
- Case management
- Case Escalation / Assignment
- Email-To-Case
- Articles
- Task
- Email publisher
Can you please guide what all topics need to cover before appear service cloud also if you have some question sets.
-
2 Replies
-
Hi Gaurav,
You have to practice Salesforce Admin on a Service Cloud implementation, to build and experiment with the various Service Cloud features to understand how they work together, what they are used for, and the times you would choose to use one feature instead of another.
You should have hands-on experience implementing Service Cloud solutions and have demonstrated the application of each of the features/functions below:
- INDUSTRY KNOWLEDGE
- IMPLEMENTATION STRATEGIES.
- SERVICE CLOUD SOLUTION DESIGN
- KNOWLEDGE MANAGEMENT
- INTERACTION CHANNELS
- CASE MANAGEMENT
- CONTACT CENTER ANALYTICS
- INTEGRATION AND DATA MANAGEMENT
For more you can go to the Salesforce Certification site {certification.salesforce.com/servicecloud} and study from their standard links and materials.
-
Thank you Pranav, I am cleared with Service Cloud Consultant now.
Log In to reply.
Popular Salesforce Blogs
Mobilizing a Visualforce page using jQuery Mobile
In today's mobile world, users today expect nearly the same, if not better, level of access to the same applications and data on their mobile…
How to Hire Salesforce Developers During the 2023 Economic Downturn?
The pressure of economic recession is lurking around and spending on technology is expected to take a downturn. However, when it comes to the Customer…
Salesforce Customization vs. Configuration: Everything You Should Know
When a business plans to use a Salesforce solution, it is important to make sure that all the business requirements are met. The Salesforce platform…
Popular Salesforce Videos
Salesforce Winter'21 New Apex Features
So wait is over... In this tutorial we would discuss many new Apex Features as below : Use Safe Navigation Operator PATCH HTTP Method in…
Invoke a Salesforce function from Apex
Learn about the different ways in which you can invoke a Salesforce. Watch this video and learn, if you have any doubts or concerns, do…
Understanding Traditional AI vs. Generative AI | Explained Simply
Ever wondered how computers can be taught to think? Or how they create art, music, and stories on their own? If you're curious about these…
