Activity › Forums › Salesforce® Discussions › How many active assignment rules can we have in a Salesforce lead?

Tagged: , , ,

  • madhulika shah

    Member
    October 4, 2018 at 12:54 pm

    Hi,

    At a time only one assignment rule can be active for an Org.

    But you can have a multiple entries for that rule, so that your cases will be assigned to correct queue.
    You will find existing entries for your assignment rule. Try to add your entry criteria there and the case will be assigned to the correct queue based on your criteria.

    thanks.

  • Anjali

    Member
    October 4, 2018 at 1:06 pm

    Hi Anurag,

    You can create more than one set of many lead assignment rules, but only one can be active at a time.  The active lead assignment rule is automatically selected in several scenarios, including web-to-lead submissions.

Log In to reply.

Popular Salesforce Blogs

Popular Salesforce Videos

Report

Harassment or bullying behavior
Harassment or bullying behavior
Contains mature or sensitive content
Contains misleading or false information
Mobile App Reported Contents
Contains abusive or derogatory content
Contains spam, fake content or potential malware

Block Member?

Please confirm you want to block this member.

You will no longer be able to:

  • See blocked member's posts
  • Mention this member in posts
  • Invite this member to groups
  • Message this member
  • Add this member as a connection

Please note: This action will also remove this member from your connections and send a report to the site admin. Please allow a few minutes for this process to complete.

Report

You have already reported this .