Activity › Forums › Salesforce® Discussions › How many types of knowledge articles are there in Salesforce?

Tagged: , , , ,

  • Himanshu

    Member
    May 24, 2016 at 7:47 am

    Hi Naman,

    There are two types of Knowledge articles in salesforce:-

    1.FAQs

    2.Tutorials

    Articles provides the structure and format to describe how an article displays for each audience,such as channel.In articles,you can create custom fields,customize the layout by adding and removing fields and sections,workflow rules and approval process.

    New Article:-

    Go to Setup, enter Knowledge Article Types in the Quick Find box, then select Knowledge Article Types.
    Click New Article Type or edit an existing article type.

Log In to reply.

Popular Salesforce Blogs

Popular Salesforce Videos

Report

Harassment or bullying behavior
Harassment or bullying behavior
Contains mature or sensitive content
Contains misleading or false information
Mobile App Reported Contents
Contains abusive or derogatory content
Contains spam, fake content or potential malware

Block Member?

Please confirm you want to block this member.

You will no longer be able to:

  • See blocked member's posts
  • Mention this member in posts
  • Invite this member to groups
  • Message this member
  • Add this member as a connection

Please note: This action will also remove this member from your connections and send a report to the site admin. Please allow a few minutes for this process to complete.

Report

You have already reported this .