-
How Omni-Channel facilitates multichannel support in Salesforce?
How Omni-Channel facilitates multichannel support in Salesforce?
-
1 Reply
-
Omni-Channel assigns work items to a queue and then pushes work items to an agent who is a member of that queue. Works natively in Salesforce. Best for smaller organizations that support a limited number of products. You assign skills to agents and required skills to work item types.
Log In to reply.
Popular Salesforce Blogs
5 Steps to Maximize Your Document Strategy Within Salesforce
Drowning in documents can hinder productivity and innovation. Modernize your document management system and unlock a wave of efficiency.. Buying habits continuously change, and it…
Salesforce Integration with LinkedIn - Here's All You Need to Know
The general approach to selling doesn’t work as effectively in today’s world. You cannot expect extraordinary results by pushing out bulk emails to every prospect…
How to Delete Components from a Managed - Released Package?
Deletion of components is required when a component is no longer in use or a particular component has conflicted with some other components with the…
Popular Salesforce Videos
Salesforce Health Cloud – Creating Patient Relationships Not Records
Unfortunately, the gruesome truth facing the world today is the ever increasing pressure of diseases due to chronic disorders, pollution, growing age, and definitely increasing…
Understanding Basics of CRM, Cloud Computing & Salesforce
With cloud computing, businesses access applications via the internet. It's called Software As A Service (or SaaS). Businesses are freed up from having to maintain…
Salesforce Platform Quick Tip: How to Use Einstein Search
Want to improve your searches in Salesforce, and make them faster and more intuitive? In part one of this 2 part series, Trailblazer and Salesforce…
