-
How to calculate time spent on the record in a Salesforce case queue?
I have created three fields on case object: case1-datetime, case2-datetime, case3-datetime.
Whenever a case is created we need to calculate the time spent on the record (queue1) - it will store the value in case1 field.
Whenever I change the one queue to another queue, I need to calculate the time spent on that queue. Then again the second queue is assigned to the first queue. (it will store the value in case2 field).
Then the first queue is assigned to the third queue, then calculate the time spent on the third queue. Then calculate the overall time spent on the all the queues. (overall time spent is fill with case3 field)
Log In to reply.
Popular Salesforce Blogs
![](https://images.forcetalks.com/wp-content/uploads/2019/12/05110716/Dreamforce_Keynote-1-1.png)
Keynote Highlights of Dreamforce 2019
It’s the Monday after the world’s largest software conference…Dreamforce! DemandBlue’s team of Customer Success Managers spent the last week seeping in Salesforce’s conference full of…
![Integration](https://images.forcetalks.com/wp-content/uploads/2020/12/08183134/Integration.jpg)
Multipart/form-Data in Salesforce Integration | The Developer Guide
Does Grandmother say you can't post a Multipart/structure information utilizing an HttpRequest in APEX? All things considered, on the off chance that she says this…
![](https://images.forcetalks.com/wp-content/uploads/2023/06/03201334/Blog-banner-Sep-2022-2023-07-04T014042.598.png)
Optimize Customer Support Services With Salesforce Service Cloud Implementation
The power to make or break a brand rests solely with the customers today. With ever-evolving customer needs, preferences, and expectations, businesses explicitly focus on…
Popular Salesforce Videos
AMPscript Case Functions - Salesforce Marketing Cloud Functions in 5 minutes
Cameron Robert steps through how to use the Upper, Lower and Proper Case Functions in AMPscript. Cameron also takes a closer look at the ProperCase…
Salesforce Essentials vs Professional
In this video, Bradley Large answers some of the most common questions people have about Salesforce. He gives clear and concise answers to questions like:…
How to Create Bulk Custom Fields in Salesforce using BOFC App | Salesforce | BOFC | AppExchange
Want to perform multiple operations? This quick video walks you through how to create mass custom fields of any type (Master Detail, Lookup, Formula, Primitive…