How to conditionally hide field in Salesforce?

Hi

I think you can't hide fields depending on values in other fields. Most user will set up a validation rule (VR) because Salesforce doesn't support this but if you to hide you can only do this by creating custom validation.

Thanks

A common way to handle this is to use an additional field and a workflow rule or process builder to control the visibility. Here's a simple approach:

1. Create another field, say "Private Description". This field should only be visible to the case owners and users above them in the role hierarchy.
2. Create a workflow rule or a process in Process Builder. The rule should be such that when the 'Private' checkbox is checked, the content of 'Description' field should be copied over to 'Private Description' field and clear the 'Description' field.
3. Similarly, when 'Private' is unchecked, copy the data back to the 'Description' field from 'Private Description' and clear 'Private Description'.

This way, you can ensure that when 'Private' is checked, the 'Description' content is only visible in 'Private Description' field to the intended users. It does mean handling two fields instead of one, but it provides the visibility control you're looking for.