-
How to create child cases from custom case numbers in Salesforce?
Hello everyone,
I've a vf page on standard case object, which is used to create cases. I've created a custom auto-number field which generates a custom case number (like QR-10001). Once I create a case, I have to add reference cases to it. How do I do that? I want to add the reference case based on custom case number but not by the standard case number. I've lookup field but it routes to standard case numbers. Any help? -
1 Reply
-
Let me explain it precisely. We are supposed to create cases for our customers through vf page for quality issues related to their products. We have different functional areas such as Design, Quality etc., For ex, customer A has a issue related to his product design, we create a case, say the case number is (QR-121). That issue is resolved and case will be closed. Customer has another product which has the same issue with product design in the near future. so, we create a case (QR-145). Since there's a similar case resolved earlier, we want to use that case as a reference. I've a look up field to case to add the reference case (QR 121), but when I try to look up for QR 121, it obviously won't show any records, as the lookup is associated with the standard case number. How can I be able to add reference cases by it's custom case number (QR 121) instead of the standard case number?
Log In to reply.
Popular Salesforce Blogs
Reports and Dashboards in Salesforce | The Ultimate Guide
Here we will study One of the key features of Salesforce that is the ability to generate reports and dashboards that provide valuable insights into…
Top Tools and Streamlining Government Services with Public Sector Cloud
The march of technology has dramatically changed how government services are delivered, with ever more efficiency and accessibility. One of the most influential innovations driving…
What is Salesforce Customer Portal?
Before we start with the Salesforce customer portal, let’s explore all the types of Salesforce portals, their differences, and their use case. Types of Salesforce…
Popular Salesforce Videos
Salesforce Lightning: Custom Theming and Branding
As part of myLightning, Custom Theming and Branding for Lightning Experience lets you customize key styling elements, such as the global header color, brand image,…
What is Field Dependency in Salesforce and When to use it?
This video gives a complete knowledge of what Field Dependency is in Salesforce. It's divided this topic into 4 major points that are: 1. What…
Salesforce Mobile App Demo
The Salesforce mobile app is an enterprise-class app that provides your users with instant access to your company's CRM data from a phone or tablet.…