Activity Forums Salesforce® Discussions How to enable chat agent and configure them and how to add chat agent skill in Salesforce?

  • Prachi

    Member
    November 25, 2019 at 4:04 pm

    Hi,

    Enable Chat Agent and Communities
    1.Click the setup cog and select Service Setup.
    2.Enter Communities in Quick Find, then select Communities Settings.
    3.Select Enable Communities.
    4.Enter a unique value to be used as your domain name and click Check Availability. Note: Keep in mind that you can't change the domain name after you save it. ...
    5.Click Save.
    6.Click OK.

    Create a Chat Agent Skill
    1.Enter Skills in Quick Find, then select Skills.
    2.Click New.
    3.In the Basic Information section, enter these details.. Name: Web Support. Developer Name: Web_Support.
    4.In the Assign Profiles section, add Custom: Support Profile, Standard User, and System Administrator.
    5.Click Save.

    Thanks.

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