Activity › Forums › Salesforce® Discussions › How to get the chatter update of case creation from Desk.com to Salesforce org?

Tagged: , ,

  • Gourav

    Member
    May 30, 2016 at 11:45 am

    Hope this will help you. Please follow the link.

    https://support.desk.com/customer/portal/articles/141471-step-3-publish-desk-com-activity-to-salesforce-chatter

  • PRANAV

    Member
    January 31, 2018 at 11:24 am

    Hi Himanshu,

    Create Chatter Rules

    • If you'd like to push cases to your Chatter Feed, here is how to do it:
    • Create a new rule of any Event Type
    • Define your rule criteria
    • Choose Execute Webhook > SalesForce Chatter as the rule action
    • Specify the Chatter Message you want to send (You may merge information from the Desk.com case using Liquid Variables)

    Hope this helps you.

Log In to reply.

Popular Salesforce Blogs

Popular Salesforce Videos

Report

Harassment or bullying behavior
Harassment or bullying behavior
Contains mature or sensitive content
Contains misleading or false information
Mobile App Reported Contents
Contains abusive or derogatory content
Contains spam, fake content or potential malware

Block Member?

Please confirm you want to block this member.

You will no longer be able to:

  • See blocked member's posts
  • Mention this member in posts
  • Invite this member to groups
  • Message this member
  • Add this member as a connection

Please note: This action will also remove this member from your connections and send a report to the site admin. Please allow a few minutes for this process to complete.

Report

You have already reported this .