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How to make Articles available in Salesforce?
How to make Articles available in Salesforce?
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1 Reply
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Hi HImanshu,
You can create or edit an article from the Knowledge tab or Article Management tab. As you’re creating an article, you may need to select the article type and language. If you’re editing a published article or translation, choose whether to leave it published while you work on a draft copy, or whether to remove the original article from publication and work on it directly. If you work on a copy, publishing the copy replaces the last published version of the article. If you work on the original article, it is unavailable in the channels until you republish it.
Thanks
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