Activity Forums Salesforce® Discussions How to set up Auto Response Rule with web-to-case?

  • Satyakam

    Member
    May 24, 2016 at 9:31 am

    hii naman,

    web-to-case is used to create web form or a self-service customer community to make it easy for customers to submit cases directly to your customer support group.

    to set up auto response rule for web-to-case,you will have to follow the steps:

    in your quick search box..type web-to-case.

    click on web-to-case and you will get basic settings and auto-response email setting.

    enable web-to-case checbox and choose case origin like:web.

    choose email template and write your email signature.

    click on save button to save auto-responsive email.

     

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