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    If a user is saying that he is unable to login to Salesforce

    Posted by Shweta on July 24, 2020 at 2:54 pm

    If a user is saying that he is unable to login to Salesforce, how will we troubleshoot his login issue?

    Manish replied 4 years, 7 months ago 2 Members · 1 Reply
  • 1 Reply

  • Manish

    Member
    July 24, 2020 at 3:07 pm
    • Forgot your password? Retrieve it.
    • Locked out? Wait until the lockout period expires and try again, or contact your Salesforce admin.
    • Password expired? We prompt you to change your password.
    • Accessing Salesforce from outside a trusted IP range, using a new browser or app? We prompt you to verify your identity.
    • What does Use Custom Domain on the login page mean? If your Salesforce admin created a custom domain for your org, click Use Custom Domain to provide the domain name and log in.

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