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In Salesforce, how can we get the 'make public' and 'make private' button on the case comment in case Object record?
Hi All,
How can we get the 'make public' and 'make private' button on the case comment in case Object record in salesforce?
Please give suggestion -
1 Reply
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Hi Mohit,
Salesforce provide a checkbox to make the case comment public or private at the time of case comment creation.But By default this checkbox is not available.To Enable this Checkbox you need to Enable the Customer Portal.
Before Enabling the Customer Portal
After Enabling the Customer Portal
Hope this will help You.
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