Activity › Forums › Salesforce® Discussions › Is it possible to count how many times an email template was used in Salesforce?

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  • PRANAV

    Member
    September 15, 2016 at 6:39 am

    Hi Tanu,

    Yes , You can find this in particular email template in Times Used field.

    NOTE: The field Times Used is not updated when a template is used during an automated process such as the running of an assignment rule to push cases or leads to a users queue.

    Hope this helps you.

    Thanks

     

  • William

    Member
    November 17, 2018 at 4:58 am

    Yes, we can count how many times an email template was used in Salesforce. There is a display field called "Times Used”. The field Times Used is not updated when a template is used during an automated process such as the running of an assignment rule to push cases or leads to a user’s queue. 'Times Used' fields on the 'Email Template Detail' are getting updated only when you use this template via 'Activity' > 'Send Email'.

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