-
Omni-Channel in Salesforce?
What is Omni-Channel in Service Cloud in Salesforce?
-
1 Reply
-
Omni-Channel is a newer Salesforce feature released as a Beta in Summer '15 and GA as of the Winter '16 release. ... Omni-Channel is a tool that sits inside of either the Sales or Service Console that, once enabled and configured, automatically pushes work to your users in real time.
Log In to reply.
Popular Salesforce Blogs
Salesforce Predictions 2020: What does the Future Hold for Salesforce?
Salesforce, the market leader in CRM, has created a storm in the world of sales and marketing of products and services catering to a diverse…
How Salesforce is Responding to The COVID-19 Pandemic?
Governments and businesses worldwide have begun their COVID-19 vaccination programs to protect citizens from the continuously mutating virus, although they have grappled with multiple obstacles…
Salesforce Testing Essentials: Best Practices Simplified
What is a Test Class? A Test class is a set of Apex code written to validate the functionality of Salesforce components, such as classes…
Popular Salesforce Videos
Why Are Some of The World’s Biggest Brands Transitioning Towards Headless? | Salesforce
With the advancement of headless architecture, consumers can now enjoy an omnichannel shopping experience. But that's not all that headless commerce has to offer. Leading…
FlexDeploy for Salesforce
FlexDeploy can improve your enterprise software development, operations, and release processes using out-of-the-box support for Salesforce. See how FlexDeploy supports org-based development, source-driven development, or…
What is Approval Process in Salesforce?
Automated process that approves records for the organization and it can be defined with a sequence of steps. Watch the video to learn and if…
