Activity › Forums › Salesforce® Discussions › What is Einstein Bot chat transfer?

  • anikaa

    Member
    September 21, 2022 at 1:10 pm

    Einstein Bot chat transfer is a bot chat that occurs when a user is transferred to a different chatbot or human agent. Transfers can be due to various reasons, such as:
    User request
    Error condition
    Pre-defined configuration or more

    Know more about this Einstein Bot chat transfer by reading this blog

  • Shuvam

    Member
    June 14, 2023 at 12:32 pm

    Einstein Bot chat transfer is a feature in Salesforce that enables an Einstein Bot to transfer a chat to a human agent when it's unable to assist or when the customer requests to speak with a person. This transition from bot to human is crucial for maintaining a good customer experience. It's like a seamless handoff in a relay race – the bot starts the conversation and when it's time, it hands it over to a human agent, ensuring the conversation continues smoothly without making the customer repeat any information.

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